The Raptor by Indmar Makes it Mark!
Indmar Marine Engines and it’s all-new Raptor Series continues to live up to it’s hard earned reputation of best-in-class. And the NMMA backs that up by presenting Indmar with their thirteenth consecutive Marine Industry CSI Award for excellence in customer satisfaction during the annual industry breakfast at the 2015 International BoatBuilders Exhibition and Conference (IBEX) in Louisville, KY.
To receive this recognition for thirteen straight years and with the introduction of an all-new power plant illustrates how Indmar has consistently delivered on the promise of quality, reliability and performance year after year. Since the successful launch of the company’s highly praised 6.2L Raptor Series, the line-up of engines has collected three prestigious and sought after awards; The BMI Innovation award, Boating Industry’s Top Products of 2015 and now it reigns in on the NMMA’s CSI Customer Satisfaction award. It’s safe to say that in it’s first year on the market, the all-new Raptor Series by Indmar has made its mark!
The Marine Industry Customer Satisfaction Index (CSI) study, now in it’s thirteenth year, honors manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on information provided by nearly 60,0000 customers who purchased a new boat or engine. Indmar has been awarded since the inception of the CSI program.
“We have put processes in place at every stage of engine development and manufacture to make sure that our engines meet or exceed customer expectations,” said Chuck Rowe, President of Indmar Marine Engines. “We begin by designing for quality from the early stages so that years before a new model rolls off the assembly line, we define the right features to include based on extensive research. Then, we validate that our engine designs and manufacturing processes will deliver not only best-in-class performance, but a best-in-class ownership experience.”
Rowe, further explains, “Our engineers use a suite of high-tech design tools and virtual manufacturing technology to detect and avoid potential issues. We also undertake extensive testing to validate that our customers will experience the highest level of quality in our products. The tireless amount of hours in research, development and product testing ensure that our engines are the benchmark among inboards, and recognition like this is reassurance that we are doing our jobs. It’s especially gratifying to have our customers recognize, through the NMMA, the quality of the inboard marine engines that Team Indmar builds.”